The ability to write effectively is a skill everyone needs-no matter what your job. Even if you are called on to write only an occasional message or note, being able to express yourself clearly, accurately, and professionally in writing is an important job skill. Today’s training session is designed to review important writing techniques that can help you make your business communications more effective

In the film Glengarry Glen Ross, a top salesman,played by actor Alec Baldwin, is sent to a remote office to shake up the salesforce. “ABC—Always be closing,” he tells them. Among other things.

Good advice,but not always so easy to put in practice. The problems come when the sales professional either can’t get over the psychological hump of asking for the sale, can’t drive to a close in a way that benefits the prospect, or fails to close in a way that leads to a long-term, win-win relationship between your organization and your customer.

This course teaches your sales team how to define closing, recognize and respond effectively to buying signals, use trial closes successfully, choose the right closing technique for each sales interaction, make the most of customer interactions that don’t result in a sale, avoid common closing mistakes, and follow up effectively to preserve the sales relationship.

In this course, we will learn some effective techniques you can use every day to coach your employees to higher levels of performance, which means greater success for you, your employees, and your department.

This course focuses on the skills required for effective communication on the job. Communication is the process by which people create and share information, and ideas with one another in order to reach mutual understanding and get work done. Effective communication in the workplace is therefore the foundation of positive and cooperative working relationships and productive, successful performance.

This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.

To work effectively with customers and provide the kind of service that builds long-lasting relationships, customer service representatives need to connect with their customers. The objective of this online customer service training course is to focus on how to connect with customers. At the end of the training session, trainees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful interaction with customers.

No one likes to be sold. And that defensiveness can discourage even the most seasoned sales professional. That’s where consultative sales comes in. This session explains how to shift from a traditional sales approach to a consultative sales approach. You’ll learn how to define consultative sales, recognize the differences between consultative and traditional sales techniques, use research to fill your pipeline, emotionally connect with your prospect, make cold calls more rewarding, craft effective sales presentations, and maintain a consultative sales relationship for the long haul.

Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training course is to teach employees ways to improve the service they provide to customers. By the time this course is over, employees should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from them, handle customers’ problems effectively, and help improve overall customer satisfaction.

The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train employees to deal effectively with customers’ problems, and improve overall customer satisfaction.

Today we’re going to talk about e-mail best practices. We use e-mail all the time. But do we really use it as efficiently and as effectively as we could? Maybe not. The purpose of this session is to provide you with a lot of useful information about sending and receiving e-mail that you can use to make the most of this important form of business communication.

Make the best use of leads and referrals to build your customer base and make more sales. This course helps you and your team identify good sources of leads and referrals, take effective action to gain useful leads and referrals, evaluate leads and referrals astutely, and know when and how to contact referrals to increase sales.

Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.

Improve the way you handle sales objections. This course helps users understand why customers object, recognize different types of objections, and handle objections successfully.

Learn the secrets of interviewing and hiring top salespeople. This course explains how to identify the types of salespeople you need, where to find them, and how to get them interested in selling for you. It includes guidance on how to conduct legal interviews, write job descriptions to focus your search, develop questions to identify peak performers, spot unspoken signs before and during interviews, and craft offers to bring the people you want into your organization.

Customers have more choices and are more demanding than ever. If they don’t get the kind of treatment they expect from one business, they can simply go to the competition. And there’s plenty of competition out there. To be successful and profitable, we have to keep satisfying our customers so that they keep coming back to do business with us. Loyal customers are the core of our business. Your job is to help build and maintain customer loyalty. Today, we’re going to talk about how you can do that and why it’s important.

This course focuses on time management. We’re going to suggest ways you can make better use of your valuable time and accomplish more with less effort.  We’ll focus on practical techniques and information that you can start using right away to gain more control over your very busy work schedule.

Want to better identify customer needs? By the time the session is over, you’ll understand the difference between needs and wants and how each affects the sale. Plus, you’ll learn how to recognize different types of needs, identify key decisions customers make during the sales process, focus your presentation to gain information about customer needs and wants, ask the right questions to uncover needs and wants, and identify those that are hidden or unmet.

The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.

The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with coworkers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. When customers enjoy doing business with you, they will return. Learn More

Motivating employees to perform at their best is one of the most important parts of your job. Productive, well-trained employees who work hard to achieve goals make a company strong and successful. But there’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use of a combination of techniques and a variety of motivators.

• Recognize that motivators vary from person to person.
• Find out what motivates your employees.
• Use an effective arsenal of motivational techniques to help workers achieve peak performance.

This session explains how to motivate your sales team to success. You’ll learn how to use performance appraisals and goals to motivate, choose the right pay structure, craft incentive programs, identify new ways to recognize your top performers, understand the importance of training, and motivate your staff through communication.

This session teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. “Problems” are better looked at as opportunities for improvement. The problem-solving methods covered in this session can help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems and, consequently, be more empowered and successful at work.

When you qualify prospects correctly, you close more sales and achieve ever higher sales goals. This session explains how to identify the information you need to know about prospects, prepare effectively for qualifying prospects, ask useful qualifying questions, listen effectively when qualifying prospects, understand the consequences of failing to qualify prospects properly and identify key issues in the qualifying process.

Effective sales goals can enhance the success of any salesperson. This course explains the purpose of sales goals and how to plan efficiently to achieve them. You and your team will learn how to set effective goals for sales calls, allocate resources efficiently to maximize goal achievement, and set challenging but appropriate goals to grow your sales career.

SStress can be harmful to our health and increase mental health challenges. Mental health challenges can include clinical mental illness and substance use disorders as well as other emotions like stress, grief, or feeling sad and anxious. Fortunately, there are steps you can take to manage stress, as well as improve mental health and well-being. This session is intended for all employees.tress can be harmful to our health and increase mental health challenges. Mental health challenges can include clinical mental illness and substance use disorders as well as other emotions like stress, grief, or feeling sad and anxious. Fortunately, there are steps you can take to manage stress, as well as improve mental health and well-being. This session is intended for all employees.

Teams can be an extremely effective way to get important work done. Teamwork boosts productivity, improves quality, ensures greater safety, and makes companies more profitable and competitive. That’s why team building is a topic everyone should know something about.

At the completion of this module, the participant will be able to:

• Understand how you can build strong, effective teams in your organization

The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.

Cold calling is one of the sales professional’s toughest tasks. This course helps you master the cold call, develop prospect interest in your product or service, cut to the chase to overcome objections, apply research results, use a script for cold calls, effectively modulate and articulate your voice to achieve better results, handle rejection that comes with cold calling, and follow up successfully.

Listening effectively to customers plays a powerful role in successful customer service and customer retention. The objective of this online customer service training course is to give customer service and call center representatives the basic skills they need to become good listeners. At the end of this training course, trainees will be able to understand the benefits of active listening; to identify feelings, attitudes, and unspoken needs underlying customers’ words; to overcome listening obstacles; and to use listening skills for outstanding customer care.

This training presentation will help you gain control over your time so that you can work more efficiently and productively. At the end of the training session, you will be able to identify and eliminate your time wasters; plan and prioritize effectively; define goals and make time-wise decisions; capitalize on prime and commuting time; avoid procrastination; and handle communications, interruptions, and emergencies effectively.

Repeat customers are the core of most businesses. Customer service representatives are a key ingredient in turning satisfied customers into repeat customers by the quality of the service they provide. The objective of this online customer service training course is to emphasize the importance of repeat customers and offer ways to build long-lasting relationships with clients. At the end of this course, trainees will be able to define repeat customers, identify what makes them come back, understand their importance, and employ strategies that turn satisfied customers into repeat customers.

Features and benefits (FAB)—pretty easy, right? Well, there’s a lot adding sizzle to the steak. This course helps you understand the relationship between features and benefits, identify the differences between features and benefits, and understand how to sell effectively using FAB sales technique.

Everyone has their comfort zone. More established products are easy to sell, and pitching new or unfamiliar products will take a sales professional out of that comfort zone. Yet, after selling base products, new opportunities for profit exist at the next level. Established customers can serve as the perfect proving ground for new products and services. Who’s easier to reach, the new customer or the ones with whom you’ve already cultivated a trusting relationship?

Don’t leave money on the table when you learn how to crosssell and upsell. This course explains the essentials of delivering incremental revenue, including how to recognize why upselling is important, get more value out of existing sales relationships, use incentives, identify upselling strategies, upsell effectively, and understand the risks of upselling.

The ability to write effectively is a skill everyone needs-no matter what your job. Even if you are called on to write only an occasional message or note, being able to express yourself clearly, accurately, and professionally in writing is an important job skill. Today’s training session is designed to review important writing techniques that can help you make your business communications more effective

In this course, we will learn some effective techniques you can use every day to coach your employees to higher levels of performance, which means greater success for you, your employees, and your department.

This course focuses on the skills required for effective communication on the job. Communication is the process by which people create and share information, and ideas with one another in order to reach mutual understanding and get work done. Effective communication in the workplace is therefore the foundation of positive and cooperative working relationships and productive, successful performance.

This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.

To work effectively with customers and provide the kind of service that builds long-lasting relationships, customer service representatives need to connect with their customers. The objective of this online customer service training course is to focus on how to connect with customers. At the end of the training session, trainees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful interaction with customers.

Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training course is to teach employees ways to improve the service they provide to customers. By the time this course is over, employees should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from them, handle customers’ problems effectively, and help improve overall customer satisfaction.

The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train employees to deal effectively with customers’ problems, and improve overall customer satisfaction.

Today we’re going to talk about e-mail best practices. We use e-mail all the time. But do we really use it as efficiently and as effectively as we could? Maybe not. The purpose of this session is to provide you with a lot of useful information about sending and receiving e-mail that you can use to make the most of this important form of business communication.

Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.

Customers have more choices and are more demanding than ever. If they don’t get the kind of treatment they expect from one business, they can simply go to the competition. And there’s plenty of competition out there. To be successful and profitable, we have to keep satisfying our customers so that they keep coming back to do business with us. Loyal customers are the core of our business. Your job is to help build and maintain customer loyalty. Today, we’re going to talk about how you can do that and why it’s important.

This course focuses on time management. We’re going to suggest ways you can make better use of your valuable time and accomplish more with less effort.  We’ll focus on practical techniques and information that you can start using right away to gain more control over your very busy work schedule.

The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.

The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with coworkers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. When customers enjoy doing business with you, they will return. Learn More

This session teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. “Problems” are better looked at as opportunities for improvement. The problem-solving methods covered in this session can help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems and, consequently, be more empowered and successful at work.

SStress can be harmful to our health and increase mental health challenges. Mental health challenges can include clinical mental illness and substance use disorders as well as other emotions like stress, grief, or feeling sad and anxious. Fortunately, there are steps you can take to manage stress, as well as improve mental health and well-being. This session is intended for all employees.tress can be harmful to our health and increase mental health challenges. Mental health challenges can include clinical mental illness and substance use disorders as well as other emotions like stress, grief, or feeling sad and anxious. Fortunately, there are steps you can take to manage stress, as well as improve mental health and well-being. This session is intended for all employees.

Teams can be an extremely effective way to get important work done. Teamwork boosts productivity, improves quality, ensures greater safety, and makes companies more profitable and competitive. That’s why team building is a topic everyone should know something about.

At the completion of this module, the participant will be able to:

• Understand how you can build strong, effective teams in your organization

The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.

Listening effectively to customers plays a powerful role in successful customer service and customer retention. The objective of this online customer service training course is to give customer service and call center representatives the basic skills they need to become good listeners. At the end of this training course, trainees will be able to understand the benefits of active listening; to identify feelings, attitudes, and unspoken needs underlying customers’ words; to overcome listening obstacles; and to use listening skills for outstanding customer care.

This training presentation will help you gain control over your time so that you can work more efficiently and productively. At the end of the training session, you will be able to identify and eliminate your time wasters; plan and prioritize effectively; define goals and make time-wise decisions; capitalize on prime and commuting time; avoid procrastination; and handle communications, interruptions, and emergencies effectively.

Repeat customers are the core of most businesses. Customer service representatives are a key ingredient in turning satisfied customers into repeat customers by the quality of the service they provide. The objective of this online customer service training course is to emphasize the importance of repeat customers and offer ways to build long-lasting relationships with clients. At the end of this course, trainees will be able to define repeat customers, identify what makes them come back, understand their importance, and employ strategies that turn satisfied customers into repeat customers.

“Maximize your meetings with Microsoft Teams – If someone told you you’d be comfortable collaborating and meeting virtually in less than 30 minutes, would you believe them? Believe it! Bigger Brains has a way for you to learn Teams for virtual meetings that are just as easy and collaborative as your in-person gatherings. Thanks to its features and ease of use, Microsoft Teams is quickly becoming the dominant meeting platform for businesses of all sizes. Don’t be left behind! We’ll take a look at the major features of Teams meetings, including its deep integration with Microsoft Outlook and collaboration tools like Microsoft Whiteboard and PowerPoint.
Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5-minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.
By the end of this course, you will be able to identify multiple ways to initiate a Teams Meeting, and use Teams Meetings to share documents, presentations, whiteboards, and more.”

“Don’t re-create documents over and over! Learn about templates in Word to increase your productivity, save time, and create consistency.
Being able to consistently create documents that have a uniform look and adhere to company standards can be challenging and time consuming. Use the templates feature in Word to do this effortlessly. Learn basics about effective design and using headings, sections, and your company’s logo, fonts, and colors to produce professional and effective documents that will stand out!
By the end of this course, you will be able to create a template that can be used again and again for similar documents.”

Pivot Tables are the perfect tool to analyze large amounts of data in Excel. Being able to summarize, visualize, and tabulate your data makes PivotTables an important skill for anyone who uses Excel to store and report on data, and in this course Microsoft trainer Kathy Jones will show you how to effectively use the PivotTable tools in Excel 2013 and 2016.

Power Pivot is an Excel add-in you can use to perform powerful data analysis and create sophisticated data models. With Power Pivot, you can mash up large volumes of data from various sources, perform information analysis rapidly, and share insights easily.
In this course we’ll show you everything you need to know in order to install and start using Power Pivot in Excel.

Have you spent a lot of time performing repetitive cleanup tasks on your data, using multiple VLOOKUP functions to merge data, or trying to combine multiple datasets? If so, then Excel’s Power Query tool will transform how you work. You’ll learn how to connect to multiple data sources, and set up queries to remove unneeded data, manipulate existing data, and even create new columns. And the best part is, once you’ve set up your query, you’ll just refresh it when you need to perform those tasks. Microsoft certified trainer Kathy Jones will show you how to use the Power Query Editor to perform all of these functions and streamline your workflow in the process.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to navigate the Excel interface and access Excel Help.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to customize Excel to work with your preferences and to quickly access the commands you use most.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and save a new workbook and enter data.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use formulas and functions to perform basic calculations in Excel.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert and remove rows and columns; quickly find, replace, and select data; and use proofing and research tools.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to format text and numbers including custom number formats.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to improve the appearance of your worksheets with cell formatting like alignment and text wrapping, and also apply Styles and Themes for consistency.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Conditional Formatting and Comparative Analysis Formatting to easily read and analyze data, as well as access and create templates for predefined formatting.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to prepare your worksheets for printing using features like Set Print Area, Page Breaks, and Headers & Footers.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to manage multiple worksheets and workbooks and easily view and compare data.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and use named ranges.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create a PivotTable to group and summarize data.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced PivotTable features, create a PivotChart, and filter data using Slicers and Timelines.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert Date and Time functions into spreadsheets.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Logical functions and nest functions in a cell.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Text and Math functions to manipulate text and numbers in cells.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to sort and filter columns of data in Excel.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Database functions and find Subtotals.

This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify tables, and apply advanced Conditional Formatting to a spreadsheet.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify charts.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced charting tools and work with graphics.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

Excel can do almost anything – crunch numbers, create lists, store data, edit budgets, and more. In this basics course we’ll show you how to get started with Excel on a Mac, including using the most popular features. Whether you’re a first-time Excel user, or if you just want to re-learn the fundamentals, this course is for you!

Learn to create the deliverables of a Project Management Plan in Excel with worksheets including Project Charter, Requirements, Issues, Work Breakdown Structure (WBS), Risks, and Stakeholder Communication. When all of the information about your project is inside one workbook, you can answer any question, and you’ll always know where to track a new piece of information.

A new requirement identified? Add it to your Requirements sheet. A new stakeholder? Add them to your Stakeholder Communication sheet. Without any additional project management tools, you can track all of the information you need and use Excel features such as linked fields and conditional formatting to create a professional and effective Project Management Plan.

Crunching numbers is what Microsoft Excel does best – but how do you use those numbers to get the answers you need? This course will show you how to use advanced Excel features to turn massive amounts of data into visual, customizable dashboards. The ability to easily query and display information from your Excel data is a helpful tool for decision making, and this course will demonstrate five advanced Excel features (Forms, Lookup Functions, Charts, PivotTables, and Slicers) which will do just that.

Excel provides over 400 functions to perform a variety of calculations within your data. With this many functions, it’s guaranteed you’re missing out on some powerhouse formulas that can make your day easier. This course explores 10 functions the experts recommend to expedite your data analysis.

Microsoft 365 is far more than classic Microsoft Office. Powerful collaborative tools like OneDrive, Teams, Planner, and Forms combine with traditional Microsoft apps to form a powerful productivity-boosting tool – and in this course we’ll get you started with Microsoft 365 with a short introduction to what it is, how to access it, and how to use Search and Help to find what you need inside Microsoft 365.

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 4 Advanced TOSA Certification.
By the end of this course, you will be able to use Excel’s advanced features to create professional and easy to navigate workbooks in Excel 2019 or Excel 365. Validate your skills with a TOSA certification or continue your learning journey with the Excel Expert Level course.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 2 Basics TOSA Certification.
By the end of this course, you will be able to use Excel 2019 or Excel 365 to analyze data, manage multiple worksheets and address errors in your formulas with Tracing. Take the TOSA certification to validate your current Excel skill level or continue your learning journey with the Excel Productive Level course.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course is your first step towards becoming an expert at using Excel 2019. The material is aligned with the Level 1 Beginner TOSA Certification.
By the end of this course, you will be able to use Excel 2019 or Excel 365 to create your own workbooks and analyze your data. Take the TOSA certification to validate your current Excel skill level or continue your learning journey with the Excel Basics Level course.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 5 Expert TOSA Certification.
By the end of this course, you will feel ready to achieve TOSA’s Expert Level certification and use Excel’s most advanced features to create professional, secure, and accurate workbooks in Excel 2019 or Excel 365.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 3 Productive TOSA Certification.
By the end of this course, you will feel prepared for TOSA certification, confidently take your spreadsheets to the next level, and use many Excel 2019 or Excel 365 features to be more efficient in analyzing your data. Validate your skills with a TOSA certification or continue your learning journey with the Excel Advanced Level course.”

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you an engaging communicator using PowerPoint. The material is aligned with the Level 4 Advanced TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 2 Basic TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 1 Beginner TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 5 Expert TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 3 Productive TOSA Certification.

Microsoft Access lets ordinary users develop powerful apps customized for their business needs. The new Access 2013 even lets you build web-based apps which anyone can use. In this course experienced Microsoft Access trainer Peggy Ward will walk you through building your first Microsoft Access desktop or web app, including creating tables, importing external data, using templates, using queries, and implementing forms and reports.

Microsoft Access lets ordinary users develop powerful apps customized for their business needs.
In this course experienced Microsoft Access trainer Kathy Jones will walk you through building your first Microsoft Access database, including creating tables, using queries, and implementing forms and reports.

Microsoft Access lets ordinary users develop powerful apps customized for their business needs.
In this course experienced Microsoft Access trainer Kathy Jones will build upon the basics of tables, queries, forms, and reports covered in the Basics course. Starting with the basics of relational database design, this course will expand your knowledge of Microsoft Access by covering topics such as table relationships, query joins, subdatasheets, field validation, parameter queries, and more.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your path to first learning, then even mastering Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is for users who wish to gain skills in the more advanced features of Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your first step towards getting started with Microsoft Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course moves you beyond the basics and into being a real pro with Excel.

If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course covers everything you need to know about Microsoft Excel 2016, from the very basics to the most advanced features and functions.

“If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel and teaches you how to use links, lookup functions, macros, data tables, and more.
Note: When combined with the Basics and Intermediate versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727″

“If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your first step towards getting started with Microsoft Excel.
Note: When combined with the Intermediate and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727″

If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, Pivot Charts, Slicers, Timelines, and more.
Note: When combined with the Basics and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to use links, Lookup functions, Data Validation, Macros, data tables, and more.
By the end of this course, you will feel empowered to use Excel’s most advanced features to create professional, secure, and accurate workbooks in Excel 2019 or Excel 365″

When you master Excel, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel 2019.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, PivotCharts, Slicers, Timelines, and more.

Microsoft Excel is the most popular data analysis tool in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to make your spreadsheets easily readable and visually appealing, while including complex functions and summary reports. Excel expert Kathy Jones will also show you how to address function errors, customize your charts, and create and use tables and PivotTables to easily manipulate and summarize your data.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, PivotCharts, Slicers, Timelines, and more.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. Once you have completed this course, there are few things you won’t be able to do with Excel!

“When you master Excel, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel 2019.
By the end of this course, you will be able to use Excel to create your own workbooks and analyze your data.”

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as Pivot Tables, Pivot Charts, Slicers, Timelines, and more.

This comprehensive course for end-users provides in-depth training for tools such as email, calendars, and OneDrive, plus basic training on all the most popular Microsoft 365 apps including Teams, Planner, Forms, Yammer, Power Apps, and SharePoint.

This Microsoft Project course covers the skills a project manager needs in order to manage a project plan created with Microsoft Project 2016. From updated task progress, work, and costs to creating reports, and including advanced topics such as sharing resources and linking project plans, this course covers everything you need to know in order to manage your projects using Microsoft Project.  A related course, Mastering Microsoft Project, Part 1: Creating a Project is recommended as a prerequisite to this course, along with basic project management knowledge and skills.

The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application.
From file sharing and co-editing to video calls, persistent chat, screen sharing, and more, learn how Microsoft Teams gives you the tools to stay in touch and get work done with your colleagues and partners.

The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application. Learn many of the features available for collaborating such as sharing files, setting up shifts, creating Wikis, and adding apps and connectors.

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools. This Course Teaches How To Make The Leap From Being A Mere User To Being An Outlook Master .

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time, if the Outlook user just knew how to use the proper tools. This Course Teaches How To Make The Leap From Being A Mere User To Being An Outlook Master.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time—if the Outlook user knew how to use the proper tools.

Few things have greater impact on your productivity than how you use Outlook. Too many people waste time on unnecessary tasks when they could be taking advantage of the many features embedded in Outlook. This course will help you brush up on your Outlook skills, so you can become more productive while using the basic elements of Outlook.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made—not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Using PowerPoint effectively is a crucial skill for any business professional. Whether its designing a presentation for a meeting, creating a handout, or even creating and exporting a custom video, PowerPoint 2019 is a tool that everyone should feel comfortable using. In this Bigger Brains course our PowerPoint guru Kelly Vandever walks you through the basics of getting started with PowerPoint 2019.

Learn how to create visually interesting presentations that will cause people to sit up and pay attention. Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to modify your bulleted and numbered lists, add tables for readability, and add animation to keep viewers engaged. Whether you are using a template design, customizing your own text boxes, or adding dynamic pictures, our PowerPoint expert Kathy Snizaski will show you how to create and customize interesting presentations, and present them flawlessly.

Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting or creating a handout, you’ll learn the basics of organizing and effectively presenting the information you need to share. In this Bigger Brains course our PowerPoint expert, Kathy Snizaski, walks you through all the basic features of Microsoft PowerPoint so you can start creating your own presentations.

“Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course, you’ll learn design principles and how to customize themes to help you capture and retain the attention of your audience. Our PowerPoint expert Kathy Snizaski will also show you how to make your slides more readable using formatting tools and customizing tabs and spacing. Do you need to illustrate data? You can create a chart right in PowerPoint or import data from Excel and graph it on a slide.
Pictures and other graphics are always important in a presentation, and you’ll learn how to customize and animate many types of graphics, including SmartArt, text boxes, and shapes. And if you need to collaborate, you’ll learn how to use comments effectively to exchange ideas about the presentation. You’ll be amazed at all the tools available to create and customize interesting and informative presentations.”

Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to modify your bulleted and numbered lists, add tables for readability, and add animation to keep viewers engaged. Whether you are using a template design, customizing your own text boxes, or adding dynamic pictures, our PowerPoint expert Kathy Snizaski will show you how to create and customize interesting presentations, and present them flawlessly.

Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting or creating a handout, you’ll learn the basics of organizing and effectively presenting the information you need to share. In this Bigger Brains course our PowerPoint expert, Kathy Snizaski, walks you through all the basic features of Microsoft PowerPoint so you can start creating your own presentations.

“Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course, you’ll learn design principles and how to customize themes to help you capture and retain the attention of your audience. Our PowerPoint expert Kathy Snizaski will also show you how to make your slides more readable using formatting tools and customizing tabs and spacing. Do you need to illustrate data? You can create a chart right in PowerPoint or import data from Excel and graph it on a slide.
Pictures and other graphics are always important in a presentation, and you’ll learn how to customize and animate many types of graphics, including SmartArt, text boxes, and shapes. And if you need to collaborate, you’ll learn how to use comments effectively to exchange ideas about the presentation. You’ll be amazed at all the tools available to create and customize interesting and informative presentations.”

“Have you seen someone deliver a PowerPoint presentation that was well done? Do you remember the difference it made—not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged. In this Bigger Brains course our PowerPoint guru, Kelly Vandever, walks you through all the features of Microsoft PowerPoint 2019.
By the end of this course, you will know how PowerPoint works and be able to use PowerPoint’s more advanced features to impress your audience and get the most out of PowerPoint 2019 or PowerPoint 365.”

Do you feel like you don’t have time to learn how to use some advanced tools and functions in QuickBooks because you have other important work to do – like gathering or inputting data into QuickBooks? This course is a great way to get up to speed on QuickBooks 2018, with many time-saving lessons that can change the way you think about QuickBooks.

QuickBooks Online brings traditional QuickBooks accounting to a cloud-based solution, and this course will show you everything you need to know to manage your customers, vendors, invoices, bills, checks, and online payments through QuickBooks Online.

Learning Microsoft Visio is the best way to get you started visualizing your data and information. Visio can help you visually represent work processes, hierarchies, and workflows to make data easier to understand and follow. This makes Visio a great tool for project management, process analysis, and infrastructure documentation. This course gets you started by taking you through the various components that make up a flowchart or process map. It won’t be long before you are creating clean, visually appealing diagrams that are easy to follow and understand.

Visio can help you visually represent work processes, hierarchies, and workflows to make data easier to understand and follow. This makes Visio a great tool for project management, process analysis, and infrastructure documentation. In this course, you will learn how to create specific types of diagrams, as well as modify visual elements such as backgrounds, themes, and styles. Trainer Kat Snizaski will help you discover many of Visio’s stencils and tools so you can take your diagrams and flowcharts to the next level.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this advanced course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to move complete your mastery of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this Intermediate course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to move beyond the basics of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word, from the very basics to the most advanced features.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

“Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this comprehensive course produced by Microsoft Certified Trainer, Barbara Evers, we’ll help you build on intermediate skills in Word 2019 or Word 365 to create more professional and effective documents.
By the end of this course, you will be able to take your documents to the highest level and use Word’s powerful advanced features to make your job easier.”

Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer, Barbara, Evers, we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

“Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this comprehensive course produced by Microsoft Certified Trainer, Barbara Evers, we’ll help you build on basic skills in Word 2019 or Word 365 to create more professional and effective documents.
By the end of this course, you will be able to take your documents to the next level and use Word’s features to make your job easier.”

Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people daily, there are few who know how to maximize Word’s functions and features. In this course taught by Microsoft trainer Christina Tankersley, we’ll show you everything you need to know to work efficiently and create polished documents.

Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people daily, there are few who know how to maximize Word’s functions and features. In this basics course taught by Microsoft trainer Christina Tankersley, we’ll show you everything you need to know to start harnessing the full power of Microsoft Word.

As an administrator, you know the importance of streamlining user, device, and configuration management, while ensuring a safe and secure experience for both your users and your company. In this course, Amy Babinchak, Microsoft 365 MVP, shows you how she administers and secures Microsoft 365 tenants for her company and her clients. Learn how to access the various Microsoft 365 admin centers and where to perform necessary tasks, while also getting tips and tricks from Amy based on her years of experience. By the end of this course, you’ll be ready to get started with or improve your Microsoft 365 administration.

Outlook on the Web is just one of the apps Microsoft 365 includes to increase productivity and ease your work life. Access is everywhere and anywhere and tools are included to automate tasks and organize your communications. Learn the basics, then go on to discover all the ways Outlook can keep you focused and your emails at your fingertips.

“Microsoft Office has no shortage of ways for groups to work together. From simple spreadsheet sharing to social media tools like Yammer and Delve and collaboration platforms like SharePoint, Microsoft has provided plenty of tools to help people work as a team.
One of the newest tools is also the most powerful: Office 365 Groups. The Groups feature is built into Microsoft Outlook, the Office 365 web interface, and its own Groups mobile app.”

There are lots of reasons why you might want to share a calendar, an email account, or just an email folder with someone else. Maybe you just want them to see your availability from your personal calendar. Or maybe you would like your assistant to manage your own calendar and accept meeting invites on your behalf. You might need your team to access a shared mailbox that customers can send messages to, or you might want to share the receipts folder in your Outlook with your bookkeeper so they can get the information they need without asking you for it every time.

In addition to email, Outlook on the Web includes powerful tools to keep track of your calendars, your contacts, and your tasks (now called To Do).  This course continues the lessons started in Microsoft 365 Email Essentials, with a focus on the non-email features in Outlook online.

Microsoft 365 is a powerful, business-class communication and collaboration platform, with lots of features to help you work more productively.  In this course we’ll look at the most common tools you’ll want to use in your new job, including email, calendar, OneDrive, Teams, To Do, and the Office apps.

In this course we’ll show how easy it is to use Microsoft Forms to create online forms, surveys, and quizzes, and view the results as they come in. And we’ll look at how those same features can be used to add polls to Microsoft Teams chats or meetings.

Learn How to use Office 365 Planner to Organize Your Team in a Powerfully Simple Visual Format.

For everyone who ever struggled to create an engaging presentation with PowerPoint, rejoice! Microsoft Sway is a unique and refreshing new way to create visually appealing, interactive presentations and this course will walk you through getting started with your first Sway.

Ready to put away some of those separate apps and combine their features in one convenient place? Teams can be your Wiki, your file system, your calendar, your text and conversation place, your collaboration space! Many businesses are using Microsoft Teams to facilitate communication, collaboration, file sharing, and more. This short course covers everything you need to know in order to start using Microsoft Teams in just the first two lessons (20 minutes). The last three modules cover Teams best practices.

Many businesses are using Microsoft Teams to facilitate communication, collaboration, file sharing, and more. This micro course covers everything you need to know in order to start using Microsoft Teams in 34 MINUTES!

“The new Microsoft To-Do app is a simple tool with big benefits. Accessible from your phone, tablet, desktop app or browser, To-Do lets you organize all your tasks into multiple To-Do lists, and use the My Day feature to focus your attention on the most important tasks. You can also share lists with others to collaborate, or integrate with other Microsoft apps like Outlook and Planner.
In this course, Microsoft 365 Office expert Chip Reaves tells you why To Do is one of his favorite apps and uncovers all the power and features of Microsoft To Do.”

In this “Uniquely Engaging” TM course from Bigger Brains we’ll look at both OneDrive and OneDrive for Business (as well as a brief look at SharePoint Document Libraries) to help you get up to speed .

Both OneDrive (the free, personal version) and OneDrive for Business (the corporate version included in most Office 365 plans) have the same mission: To allow you easy access to your documents and files from any device, any time, and securely share them with others.   In this “Uniquely Engaging” TM course from Bigger Brains, we’ll look at OneDrive, OneDrive for Business, and SharePoint Document Libraries.

OneNote is one of Microsoft’s unsung heroes: a digital notebook that allows you to organize your notes, meeting minutes, project documents, and more—all in one place. It’s almost like having an old-school, three-subject binder—except with unlimited sections and your notebook won’t weigh down your bag like it might have in school. Plus, no one will have to copy your notes, because you can share them digitally to collaborate with others.
Are you ready to get organized?
Note: While many of the features are the same in other versions, this course is specific to the Windows 10 version of Microsoft OneNote.

Sometimes you need a quick way to get to your “stuff” no matter where you are. Outlook Online, also called the Outlook Web App (OWA), is a convenient and powerful way to access your email, calendar, and contacts (People) from any web browser.
Throughout this course you will learn the main features and benefits of using Outlook Online from Office 365. The interface is very similar if you are using Outlook Online from your company as well.

In addition to email, Outlook on the Web includes powerful tools to manage your calendar. Add events and meetings to your calendar, schedule meetings with others, and find available times. In addition, you will learn how to use the powerful new calendar board feature to customize how you see your calendar data.

Email is the backbone of business communication, and Microsoft 365 supercharges your inbox with business-class features.  Using Outlook on the Web (sometimes called Outlook Online or Outlook Web App) is a convenient and powerful way to access your email from any web browser, computer, or mobile device.

In Microsoft’s Power BI, you can connect to existing data to create modern data visualizations and reports. In this course, you will learn everything you need to know to design reports, charts, and dashboards and distribute them to your team. We will walk you through the process from install to publish.

Outlook is packed with great tools but there a few that can make a tremendous difference in your efficiency. With the automating features, tasks that you do on a regular basis that can take time will become simpler and faster.

This Is The Course That’s Chock-Full Of Practical, Productivity-Boosting Tips, Tricks, And Skills That Will Turn Experienced Microsoft Office Users Into Gurus.
Question: What Can Savvy Microsoft Office Users Do To Improve Their Skills – Without Having To Comb Through Hours Of Information That They Already Know To Find Those Few Useful Gems Of Knowledge? Answer: Take This Course.

In this Introductory course, SharePoint architect and Microsoft Certified Technical Specialist Idaho Edokpayi demonstrates the basics of using SharePoint and SharePoint Online.
In fourteen short modules Idaho demonstrates how SharePoint can be used to store documents and information, build intranet websites, securely share files, and more.

SharePoint is the behind-the-scenes backbone of Office 365, but the SharePoint Online app has it’s own benefits. In this course, IT guru Chip Reaves demonstrates how to use SharePoint Online to create shared resources, including a shared document library, and to create internal websites to share information with your team.

Now more than ever, SharePoint is a powerful and user-friendly tool for creating a common place where your team can share documents, collect data, and collaborate. In this course, you’ll quickly learn how to create your own site and invite your team members. SharePoint expert, Kat Snizaski, walks you step-by-step through creating a parent site and adding subsites for multiple teams. You’ll learn how to create and manage document libraries and custom lists that enable collaboration. You’ll also learn how to assign user permissions and get your team rolling on their new collaboration platform!

Project management is a difficult role, but Smartsheet makes it easy to create projects and collaborate with teammates. Our project management professional, Christina Tankersley, will show you how to create and modify tasks, and well as manage project communication and use collaboration tools. Soon you will be up and running and effectively managing your projects.

The updated Microsoft Excel 2019 includes new tools and capabilities that can help regular users and new users alike.

Microsoft Office 2016 is an evolutionary improvement that refines dozens of features and adds a few new tricks too. In this course, Kelly Vandever and Jason Farr explore the improvements to Microsoft Office in 2016.

Microsoft Outlook 2019 improves upon the most-used email application with new image, accessibility, and productivity features – and this course will show you how to use them effectively!

Microsoft’s latest release of PowerPoint 2019 packs quite a punch. With 3D models and vector graphics, your presentations can be more professional and visually pleasing than ever before. The new Morph transition and Zoom features can turn a boring slideshow into a guided tour. Updates to the Recording features make it easier than ever to create and share recorded presentations. Last but not least, with added features for Translation, Dictation, and Accessibility, PowerPoint is now truly a tool for everyone.

The new Microsoft Word 2019 includes a slew of new tools and capabilities that can help regular users and new users alike.

This Course Is For People New To Windows 10 – Taking This Course Will Help You Understand The New Operating System Navigation, Advantages, And Functionality.

This Course Is For People New To Windows 8 – Taking This Course Will Help You Understand The New Operating System Navigation, Advantages, And Functionality
When Microsoft released Windows 8 they surprised a lot of PC owners. The interface and basic functionality were different from any previous Windows operating system. In fact, Windows 8 represents the biggest change in the Windows operating system since Windows 95.

This course on Word 2019 or Word 365 helps you create, save, and navigate within documents as well as experience the benefits of tools such as “Show/Hide” and “View Windows Side by Side”.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

Do you edit text by pressing the “Backspace” key over and over and over? Word 2019 and Word 365 offer multiple ways to edit, move, and copy your text without pressing “Backspace”. In this short course, you will learn to perform these actions as well as preview your document for printing and add your favorite tools to the Quick Access Toolbar.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course helps you transform your Word 2019 or Word 365 documents from boring to professional by formatting text and paragraphs.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 helps you find and replace text and apply consistent formatting to related text using the Format Painter and Styles formatting tools.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 helps you format information in a way that’s easy to read by creating lists, columns, or tables. We’ll also cover how to work with these tools to refine your document’s appearance.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 shows you how to add images, special symbols, and borders and background colors to your documents. Also, it shows you how to create Headers and Footers, set Margins, create Page Breaks, and set Page Orientation.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 helps you check for errors and readability as well as explore translations and research related to your topic. In addition, you will learn how to set up the document for visual and cognitive disabilities and how to determine the appropriate file type when saving the document.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

“Don’t re-create documents over and over! Learn about templates in Word to increase your productivity, save time, and create consistency.
Being able to consistently create documents that have a uniform look and adhere to company standards can be challenging and time consuming. Use the templates feature in Word to do this effortlessly. Learn basics about effective design and using headings, sections, and your company’s logo, fonts, and colors to produce professional and effective documents that will stand out!
By the end of this course, you will be able to create a template that can be used again and again for similar documents.”

Have you spent a lot of time performing repetitive cleanup tasks on your data, using multiple VLOOKUP functions to merge data, or trying to combine multiple datasets? If so, then Excel’s Power Query tool will transform how you work. You’ll learn how to connect to multiple data sources, and set up queries to remove unneeded data, manipulate existing data, and even create new columns. And the best part is, once you’ve set up your query, you’ll just refresh it when you need to perform those tasks. Microsoft certified trainer Kathy Jones will show you how to use the Power Query Editor to perform all of these functions and streamline your workflow in the process.

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 4 Advanced TOSA Certification.
By the end of this course, you will be able to use Excel’s advanced features to create professional and easy to navigate workbooks in Excel 2019 or Excel 365. Validate your skills with a TOSA certification or continue your learning journey with the Excel Expert Level course.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 2 Basics TOSA Certification.
By the end of this course, you will be able to use Excel 2019 or Excel 365 to analyze data, manage multiple worksheets and address errors in your formulas with Tracing. Take the TOSA certification to validate your current Excel skill level or continue your learning journey with the Excel Productive Level course.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course is your first step towards becoming an expert at using Excel 2019. The material is aligned with the Level 1 Beginner TOSA Certification.
By the end of this course, you will be able to use Excel 2019 or Excel 365 to create your own workbooks and analyze your data. Take the TOSA certification to validate your current Excel skill level or continue your learning journey with the Excel Basics Level course.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 5 Expert TOSA Certification.
By the end of this course, you will feel ready to achieve TOSA’s Expert Level certification and use Excel’s most advanced features to create professional, secure, and accurate workbooks in Excel 2019 or Excel 365.”

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more.
This course will get you one step closer to becoming an expert at using Excel 2019. The material is aligned with the Level 3 Productive TOSA Certification.
By the end of this course, you will feel prepared for TOSA certification, confidently take your spreadsheets to the next level, and use many Excel 2019 or Excel 365 features to be more efficient in analyzing your data. Validate your skills with a TOSA certification or continue your learning journey with the Excel Advanced Level course.”

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you an engaging communicator using PowerPoint. The material is aligned with the Level 4 Advanced TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 2 Basic TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 1 Beginner TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 5 Expert TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 3 Productive TOSA Certification.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your path to first learning, then even mastering Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is for users who wish to gain skills in the more advanced features of Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your first step towards getting started with Microsoft Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course moves you beyond the basics and into being a real pro with Excel.

If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course covers everything you need to know about Microsoft Excel 2016, from the very basics to the most advanced features and functions.

“If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel and teaches you how to use links, lookup functions, macros, data tables, and more.
Note: When combined with the Basics and Intermediate versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727″

“If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your first step towards getting started with Microsoft Excel.
Note: When combined with the Intermediate and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727″

If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, Pivot Charts, Slicers, Timelines, and more.
Note: When combined with the Basics and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727

“When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to use links, Lookup functions, Data Validation, Macros, data tables, and more.
By the end of this course, you will feel empowered to use Excel’s most advanced features to create professional, secure, and accurate workbooks in Excel 2019 or Excel 365″

When you master Excel, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel 2019.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, PivotCharts, Slicers, Timelines, and more.

Microsoft Excel is the most popular data analysis tool in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to make your spreadsheets easily readable and visually appealing, while including complex functions and summary reports. Excel expert Kathy Jones will also show you how to address function errors, customize your charts, and create and use tables and PivotTables to easily manipulate and summarize your data.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, PivotCharts, Slicers, Timelines, and more.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. Once you have completed this course, there are few things you won’t be able to do with Excel!

“When you master Excel, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel 2019.
By the end of this course, you will be able to use Excel to create your own workbooks and analyze your data.”

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as Pivot Tables, Pivot Charts, Slicers, Timelines, and more.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools. This Course Teaches How To Make The Leap From Being A Mere User To Being An Outlook Master .

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time, if the Outlook user just knew how to use the proper tools. This Course Teaches How To Make The Leap From Being A Mere User To Being An Outlook Master.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time—if the Outlook user knew how to use the proper tools.

Few things have greater impact on your productivity than how you use Outlook. Too many people waste time on unnecessary tasks when they could be taking advantage of the many features embedded in Outlook. This course will help you brush up on your Outlook skills, so you can become more productive while using the basic elements of Outlook.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made—not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Using PowerPoint effectively is a crucial skill for any business professional. Whether its designing a presentation for a meeting, creating a handout, or even creating and exporting a custom video, PowerPoint 2019 is a tool that everyone should feel comfortable using. In this Bigger Brains course our PowerPoint guru Kelly Vandever walks you through the basics of getting started with PowerPoint 2019.

Learn how to create visually interesting presentations that will cause people to sit up and pay attention. Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to modify your bulleted and numbered lists, add tables for readability, and add animation to keep viewers engaged. Whether you are using a template design, customizing your own text boxes, or adding dynamic pictures, our PowerPoint expert Kathy Snizaski will show you how to create and customize interesting presentations, and present them flawlessly.

Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting or creating a handout, you’ll learn the basics of organizing and effectively presenting the information you need to share. In this Bigger Brains course our PowerPoint expert, Kathy Snizaski, walks you through all the basic features of Microsoft PowerPoint so you can start creating your own presentations.

“Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course, you’ll learn design principles and how to customize themes to help you capture and retain the attention of your audience. Our PowerPoint expert Kathy Snizaski will also show you how to make your slides more readable using formatting tools and customizing tabs and spacing. Do you need to illustrate data? You can create a chart right in PowerPoint or import data from Excel and graph it on a slide.
Pictures and other graphics are always important in a presentation, and you’ll learn how to customize and animate many types of graphics, including SmartArt, text boxes, and shapes. And if you need to collaborate, you’ll learn how to use comments effectively to exchange ideas about the presentation. You’ll be amazed at all the tools available to create and customize interesting and informative presentations.”

Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to modify your bulleted and numbered lists, add tables for readability, and add animation to keep viewers engaged. Whether you are using a template design, customizing your own text boxes, or adding dynamic pictures, our PowerPoint expert Kathy Snizaski will show you how to create and customize interesting presentations, and present them flawlessly.

Microsoft PowerPoint is the most common tool used for presentations in the workplace, so using it effectively is a crucial skill for any business professional. Whether you’re designing a presentation for a meeting or creating a handout, you’ll learn the basics of organizing and effectively presenting the information you need to share. In this Bigger Brains course our PowerPoint expert, Kathy Snizaski, walks you through all the basic features of Microsoft PowerPoint so you can start creating your own presentations.

“Microsoft PowerPoint is the most popular tool for presentations in the workplace, so using it effectively is a crucial skill for any business professional. In this course, you’ll learn design principles and how to customize themes to help you capture and retain the attention of your audience. Our PowerPoint expert Kathy Snizaski will also show you how to make your slides more readable using formatting tools and customizing tabs and spacing. Do you need to illustrate data? You can create a chart right in PowerPoint or import data from Excel and graph it on a slide.
Pictures and other graphics are always important in a presentation, and you’ll learn how to customize and animate many types of graphics, including SmartArt, text boxes, and shapes. And if you need to collaborate, you’ll learn how to use comments effectively to exchange ideas about the presentation. You’ll be amazed at all the tools available to create and customize interesting and informative presentations.”

“Have you seen someone deliver a PowerPoint presentation that was well done? Do you remember the difference it made—not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged. In this Bigger Brains course our PowerPoint guru, Kelly Vandever, walks you through all the features of Microsoft PowerPoint 2019.
By the end of this course, you will know how PowerPoint works and be able to use PowerPoint’s more advanced features to impress your audience and get the most out of PowerPoint 2019 or PowerPoint 365.”

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this advanced course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to move complete your mastery of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this Intermediate course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to move beyond the basics of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word, from the very basics to the most advanced features.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

“Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this comprehensive course produced by Microsoft Certified Trainer, Barbara Evers, we’ll help you build on intermediate skills in Word 2019 or Word 365 to create more professional and effective documents.
By the end of this course, you will be able to take your documents to the highest level and use Word’s powerful advanced features to make your job easier.”

Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer, Barbara, Evers, we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

“Microsoft Word is hands-down the most powerful document creation tool on the planet. While used by millions of people each day, there are very few who know how to use Microsoft Word properly. In this comprehensive course produced by Microsoft Certified Trainer, Barbara Evers, we’ll help you build on basic skills in Word 2019 or Word 365 to create more professional and effective documents.
By the end of this course, you will be able to take your documents to the next level and use Word’s features to make your job easier.”

Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people daily, there are few who know how to maximize Word’s functions and features. In this course taught by Microsoft trainer Christina Tankersley, we’ll show you everything you need to know to work efficiently and create polished documents.

Word is more than a word processor. It has the potential to make you more productive and make your job easier! While used by millions of people daily, there are few who know how to maximize Word’s functions and features. In this basics course taught by Microsoft trainer Christina Tankersley, we’ll show you everything you need to know to start harnessing the full power of Microsoft Word.

In addition to email, Outlook on the Web includes powerful tools to manage your calendar. Add events and meetings to your calendar, schedule meetings with others, and find available times. In addition, you will learn how to use the powerful new calendar board feature to customize how you see your calendar data.

Email is the backbone of business communication, and Microsoft 365 supercharges your inbox with business-class features.  Using Outlook on the Web (sometimes called Outlook Online or Outlook Web App) is a convenient and powerful way to access your email from any web browser, computer, or mobile device.

Outlook is packed with great tools but there a few that can make a tremendous difference in your efficiency. With the automating features, tasks that you do on a regular basis that can take time will become simpler and faster.

Project management is a difficult role, but Smartsheet makes it easy to create projects and collaborate with teammates. Our project management professional, Christina Tankersley, will show you how to create and modify tasks, and well as manage project communication and use collaboration tools. Soon you will be up and running and effectively managing your projects.

The updated Microsoft Excel 2019 includes new tools and capabilities that can help regular users and new users alike.

Microsoft Outlook 2019 improves upon the most-used email application with new image, accessibility, and productivity features – and this course will show you how to use them effectively!

Microsoft’s latest release of PowerPoint 2019 packs quite a punch. With 3D models and vector graphics, your presentations can be more professional and visually pleasing than ever before. The new Morph transition and Zoom features can turn a boring slideshow into a guided tour. Updates to the Recording features make it easier than ever to create and share recorded presentations. Last but not least, with added features for Translation, Dictation, and Accessibility, PowerPoint is now truly a tool for everyone.

The new Microsoft Word 2019 includes a slew of new tools and capabilities that can help regular users and new users alike.

In the film Glengarry Glen Ross, a top salesman,played by actor Alec Baldwin, is sent to a remote office to shake up the salesforce. “ABC—Always be closing,” he tells them. Among other things.

Good advice,but not always so easy to put in practice. The problems come when the sales professional either can’t get over the psychological hump of asking for the sale, can’t drive to a close in a way that benefits the prospect, or fails to close in a way that leads to a long-term, win-win relationship between your organization and your customer.

This course teaches your sales team how to define closing, recognize and respond effectively to buying signals, use trial closes successfully, choose the right closing technique for each sales interaction, make the most of customer interactions that don’t result in a sale, avoid common closing mistakes, and follow up effectively to preserve the sales relationship.

No one likes to be sold. And that defensiveness can discourage even the most seasoned sales professional. That’s where consultative sales comes in. This session explains how to shift from a traditional sales approach to a consultative sales approach. You’ll learn how to define consultative sales, recognize the differences between consultative and traditional sales techniques, use research to fill your pipeline, emotionally connect with your prospect, make cold calls more rewarding, craft effective sales presentations, and maintain a consultative sales relationship for the long haul.

Make the best use of leads and referrals to build your customer base and make more sales. This course helps you and your team identify good sources of leads and referrals, take effective action to gain useful leads and referrals, evaluate leads and referrals astutely, and know when and how to contact referrals to increase sales.

Improve the way you handle sales objections. This course helps users understand why customers object, recognize different types of objections, and handle objections successfully.

Learn the secrets of interviewing and hiring top salespeople. This course explains how to identify the types of salespeople you need, where to find them, and how to get them interested in selling for you. It includes guidance on how to conduct legal interviews, write job descriptions to focus your search, develop questions to identify peak performers, spot unspoken signs before and during interviews, and craft offers to bring the people you want into your organization.

Want to better identify customer needs? By the time the session is over, you’ll understand the difference between needs and wants and how each affects the sale. Plus, you’ll learn how to recognize different types of needs, identify key decisions customers make during the sales process, focus your presentation to gain information about customer needs and wants, ask the right questions to uncover needs and wants, and identify those that are hidden or unmet.

This session explains how to motivate your sales team to success. You’ll learn how to use performance appraisals and goals to motivate, choose the right pay structure, craft incentive programs, identify new ways to recognize your top performers, understand the importance of training, and motivate your staff through communication.

When you qualify prospects correctly, you close more sales and achieve ever higher sales goals. This session explains how to identify the information you need to know about prospects, prepare effectively for qualifying prospects, ask useful qualifying questions, listen effectively when qualifying prospects, understand the consequences of failing to qualify prospects properly and identify key issues in the qualifying process.

Effective sales goals can enhance the success of any salesperson. This course explains the purpose of sales goals and how to plan efficiently to achieve them. You and your team will learn how to set effective goals for sales calls, allocate resources efficiently to maximize goal achievement, and set challenging but appropriate goals to grow your sales career.

Cold calling is one of the sales professional’s toughest tasks. This course helps you master the cold call, develop prospect interest in your product or service, cut to the chase to overcome objections, apply research results, use a script for cold calls, effectively modulate and articulate your voice to achieve better results, handle rejection that comes with cold calling, and follow up successfully.

Features and benefits (FAB)—pretty easy, right? Well, there’s a lot adding sizzle to the steak. This course helps you understand the relationship between features and benefits, identify the differences between features and benefits, and understand how to sell effectively using FAB sales technique.

Everyone has their comfort zone. More established products are easy to sell, and pitching new or unfamiliar products will take a sales professional out of that comfort zone. Yet, after selling base products, new opportunities for profit exist at the next level. Established customers can serve as the perfect proving ground for new products and services. Who’s easier to reach, the new customer or the ones with whom you’ve already cultivated a trusting relationship?

Don’t leave money on the table when you learn how to crosssell and upsell. This course explains the essentials of delivering incremental revenue, including how to recognize why upselling is important, get more value out of existing sales relationships, use incentives, identify upselling strategies, upsell effectively, and understand the risks of upselling.