All-Access: Sales and Service

“Do your employees know how to properly handle customer complaints?
Are you having trouble identifying qualified sales leads and prospects?
Do your closing sales techniques need improvement?
Is maintaining customer loyalty a point of emphasis for your company?

Perhaps the only thing worse than having a great sales rep walk out the door is watching them become frustrated and ineffective because of a lack of training. That’s when you face the greatest risk of losing customers, which is something no organization can afford. But that’s where TrainingToday’s Sales and Service libraries shine. With library topics that include both sales and customer service training, we’ll help you keep your team engaged.”

View a printable list of this library's courses and descriptions

Business Writing Skills for Employees

Closing Sales Techniques

Coaching for Superior Employee Performance: Techniques for Supervisors

Communication Skills for Employees

Conflict Resolution for Employees

Connecting With Customers

Consultative Sales Techniques

Customer Service Skills: How We Can All Improve

Customer Service: How to Promote Excellent Service Among Your Staff

E-Mail Best Practices for All Employees

Gaining Leads and Referrals

Handling Customer Complaints

Handling Objections

How to Maintain Customer Loyalty

How to Manage Time Wisely: A Guide for Employees

Identifying Customer Needs: A Guide for Sales

Identifying Customers’ Needs

Maintaining a Positive Attitude

Making Customers Feel Special

Motivating Employees: Tips and Tactics for Supervisors

Problem Solving for Employees

Qualifying Prospects

Setting Sales Goals

Stress Management

Teambuilding for Employees

Telephone Etiquette

Telephone Sales Techniques: Cold Calls and Prospecting

The Power of Listening

Time Management Skills for Employees

Turning Satisfied Customers into Repeat Customers

Understanding Product Features and Benefits

Upselling