All-Access: Sales and Service
“Do your employees know how to properly handle customer complaints?
Are you having trouble identifying qualified sales leads and prospects?
Do your closing sales techniques need improvement?
Is maintaining customer loyalty a point of emphasis for your company?
Perhaps the only thing worse than having a great sales rep walk out the door is watching them become frustrated and ineffective because of a lack of training. That’s when you face the greatest risk of losing customers, which is something no organization can afford. But that’s where TrainingToday’s Sales and Service libraries shine. With library topics that include both sales and customer service training, we’ll help you keep your team engaged.”
View a printable list of this library's courses and descriptions
Business Writing Skills for Employees
Coaching for Superior Employee Performance: Techniques for Supervisors
Communication Skills for Employees
Conflict Resolution for Employees
Customer Service Skills: How We Can All Improve
Customer Service: How to Promote Excellent Service Among Your Staff
E-Mail Best Practices for All Employees
How to Maintain Customer Loyalty
How to Manage Time Wisely: A Guide for Employees
Identifying Customer Needs: A Guide for Sales
Maintaining a Positive Attitude
Motivating Employees: Tips and Tactics for Supervisors
Recruiting: A Model for Targeting Top Talent
Telephone Sales Techniques: Cold Calls and Prospecting
Time Management Skills for Employees
Turning Satisfied Customers into Repeat Customers