Customer Service
Course Titles and Descriptions
Business Writing Skills for Employees
The ability to write effectively is a skill everyone needs-no matter what your job. Even if you are called on to write only an occasional message or note, being able to express yourself clearly, accurately, and professionally in writing is an important job skill. Today’s training session is designed to review important writing techniques that can help you make your business communications more effective
Coaching for Superior Employee Performance: Techniques for Supervisors
In this course, we will learn some effective techniques you can use every day to coach your employees to higher levels of performance, which means greater success for you, your employees, and your department.
Communication Skills for Employees
This training session is going to talk about the skills required for effective communication on the job. Communication is the process by which people create and share information, and ideas with one another in order to reach mutual understanding and get work done. Effective communication in the workplace is therefore the foundation of positive and cooperative working relationships and productive, successful performance.
Conflict Resolution for Employees
This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.
Connecting With Customers
To work effectively with customers and provide the kind of service that builds long-lasting relationships, customer service representatives need to connect with their customers. The objective of this online customer service training course is to focus on how to connect with customers. At the end of the training session, trainees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful interaction with customers.
Customer Service Skills: How We Can All Improve
Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training course is to teach employees ways to improve the service they provide to customers. By the time this course is over, employees should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from them, handle customers’ problems effectively, and help improve overall customer satisfaction.
Customer Service: How to Promote Excellent Service Among Your Staff
The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train employees to deal effectively with customers’ problems, and improve overall customer satisfaction.
E-Mail Best Practices for All Employees
Today we’re going to talk about e-mail best practices. We use e-mail all the time. But do we really use it as efficiently and as effectively as we could? Maybe not. The purpose of this session is to provide you with a lot of useful information about sending and receiving e-mail that you can use to make the most of this important form of business communication.
Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.
How to Maintain Customer Loyalty
Customers have more choices and are more demanding than ever. If they don’t get the kind of treatment they expect from one business, they can simply go to the competition. And there’s plenty of competition out there. To be successful and profitable, we have to keep satisfying our customers so that they keep coming back to do business with us. Loyal customers are the core of our business. Your job is to help build and maintain customer loyalty. Today, we’re going to talk about how you can do that and why it’s important.
How to Manage Time Wisely: A Guide for Employees
This course focuses on time management. We’re going to suggest ways you can make better use of your valuable time and accomplish more with less effort. We’ll focus on practical techniques and information that you can start using right away to gain more control over your very busy work schedule.
Identifying Customers’ Needs
The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.
Maintaining a Positive Attitude
The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with coworkers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.
Making Customers Feel Special
Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. When customers enjoy doing business with you, they will return.
Motivating Employees: Tips and Tactics for Supervisors
Motivating employees to perform at their best is one of the most important parts of your job. Productive, well-trained employees who work hard to achieve goals make a company strong and successful. But there’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use of a combination of techniques and a variety of motivators.
Problem Solving for Employees
This session teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. “Problems” are better looked at as opportunities for improvement. The problem-solving methods covered in this session can help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems and, consequently, be more empowered and successful at work.
Stress Management
“Stress can be harmful to our health and increase mental health challenges. Mental health challenges can include clinical mental illness and substance use disorders as well as other emotions like stress, grief, or feeling sad and anxious. Fortunately, there are steps you can take to manage stress, as well as improve mental health and well-being. This session is intended for all employees.
Teambuilding for Employees
Teams can be an extremely effective way to get important work done. Teamwork boosts productivity, improves quality, ensures greater safety, and makes companies more profitable and competitive. That’s why team building is a topic everyone should know something about.
At the completion of this module, the participant will be able to:
- Understand how you can build strong, effective teams in your organization
Telephone Etiquette
The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.
The Art of Listening for Enhanced Communication
The main objective of this session is to help you improve your listening skills. By the time the session is over, you should be able to understand the importance of listening; improve listening skills; use skills to listen more effectively on the job; and become more successful as a result of all you learn from listening.
The Power of Listening
Listening effectively to customers plays a powerful role in successful customer service and customer retention. The objective of this online customer service training course is to give customer service and call center representatives the basic skills they need to become good listeners. At the end of this training course, trainees will be able to understand the benefits of active listening; to identify feelings, attitudes, and unspoken needs underlying customers’ words; to overcome listening obstacles; and to use listening skills for outstanding customer care.
Time Management Skills for Employees
This training presentation will help you gain control over your time so that you can work more efficiently and productively. At the end of the training session, you will be able to identify and eliminate your time wasters; plan and prioritize effectively; define goals and make time-wise decisions; capitalize on prime and commuting time; avoid procrastination; and handle communications, interruptions, and emergencies effectively.
Turning Satisfied Customers into Repeat Customers
Repeat customers are the core of most businesses. Customer service representatives are a key ingredient in turning satisfied customers into repeat customers by the quality of the service they provide. The objective of this online customer service training course is to emphasize the importance of repeat customers and offer ways to build long-lasting relationships with clients. At the end of this course, trainees will be able to define repeat customers, identify what makes them come back, understand their importance, and employ strategies that turn satisfied customers into repeat customers.
