Professional Behavior: What Supervisors Need to Know

Course Description:

Your success as a supervisor depends on conducting yourself in a professional manner at all times with everyone you come in contact with during the workday.
The main objective of this session is to discuss professional behavior and how it affects your job as a supervisor. By the time the session is over, you should be able to:

• Recognize the impact of your behavior on the job;
• Maintain professional relationships with employees, colleagues, superiors, and others; and
• Act appropriately in all situations and make proper employment decisions.

Why “Professional Behavior: What Supervisors Need to Know” Matters:

• Your success depends on your ability to project and maintain a professional image that is backed up by competence, confidence, and commitment.
• Your behavior affects many people:
• Your behavior toward your employees directly affects their performance, productivity, morale, and loyalty. Supervisors who are respected by employees are able to get the best performance from their workers and achieve the best results.
• Your behavior toward colleagues directly affects your effectiveness, the success of your department, and your future in the organization. Supervisors who get along well with colleagues and are admired by their peers have the best opportunities for recognition and advancement.
• Your behavior toward your boss and others in top management affects your career and your opportunities in the organization. Supervisors who project a professional image are generally those who succeed and move up in management.
• Your behavior toward customers and others outside the organization is also important. To these people, you represent the organization. If they have confidence in you and respect for your professionalism, they will continue their relationships with the organization.

Key Points:

• To be successful you must be professional.
• Conduct yourself professionally with all employees.
• Make appropriate decisions in every situation.