Measuring Job Performance: What Supervisors Need to Know

Course Description:

This training presentation will help provide you with the basic tools you need to conduct effective performance appraisals. At the end of the training session, you will be able to identify the importance and benefits of performance appraisals, assess and prepare necessary documentation, set motivational performance goals, plan for effective appraisal interviews, conduct fair and beneficial appraisals, and avoid discrimination charges.

Why “Measuring Job Performance: What Supervisors Need to Know” Matters:

Accurate measurement provides the foundation for the entire performance evaluation system. Remember, the system is no better than the data on which it is based. These data come from the supervisor’s observations of employee performance.

Measuring job performance also supports quality and productivity. Without accurate assessment of performance, it’s impossible to identify where and how to implement the steps that lead to real improvement.

Job performance measurements allow you to identify star performers and employees who are having trouble keeping up their end and need more supervision or training.

It puts you in the best position to give all your employees valuable feedback on how they’re doing and in the areas in which they can improve.

Key Points:

• Understand the importance of measuring job performance, and know exactly what is involved in the process;
• Be objective and specific when describing job performance, and focus on behavior rather than attitudes or personalities;
• Remember to focus on actual behaviors. This will help you to use assessment to encourage the behaviors that lead to employee and organizational success and discourage those that lead to poor performance or weaken the organization as a whole;
• Always select appropriate criteria for measuring job performance;
• Keep complete and accurate records of applying job measurements fairly and consistently;
• Make job performance measurement useful and meaningful—to you and your employees.