How to Manage Challenging Employees

Course Description:

Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience. The main objective of this online employment training course is to teach supervisors and managers how to manage challenging employees more effectively. By the time the course is over, you should be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, respond positively to challenging employees, and treat them fairly.

Why “How to Manage Challenging Employees” Matters:

• At the completion of this course, the participant will be able to:
• • Identify challenges associated with supervising difficult employees
• • Understand how to manage your own feelings effectively
• • Help to create a positive work environment for all
• • Focus on problems, not personalities
• • Respond positively to challenging employees and treat them fairly

Key Points:

• Never ignore a problem just because an employee is difficult to deal with.
• Begin to solve the problem by managing your own feelings about challenging employees.
• Create a positive work environment in which all employees can perform well.
• Focus on problems, not personalities, when dealing with challenging employees.
• Use positive strategies to change negative behavior and attitudes.