Handling Money

Course Description:

The main objective of this session is to help you handle money correctly on the job. By the time the session is over, you will be able to understand why handling money properly is important; avoid money-handling errors; follow money-handling procedures; and handle money skillfully on the job.

Why “Handling Money” Matters:

The cash register is $30 short at closing because someone made a careless error, but the manager thinks one of the employees is stealing.

Someone left the register open on a busy night, and a thief made off with most of the bills.

A cashier didn’t bother to count back change to a patron, and the patron complained that she’d been short-changed.

A front desk staffer didn’t follow proper procedure for cashing checks, and the check she accepted from a guest bounced.

A bartender left a patron’s credit card on the bar while the patron was in the restroom. When the patron got back, his card was gone.

A hospitality worker didn’t look closely when he accepted a $100 bill from a patron. The bill turned out to be counterfeit.

Key Points:

• Money-handling mistakes can result in losses for your organization.
• You must be able to handle money properly to prevent errors and losses.
• By following the simple procedures discussed in this session, you can handle money skillfully on the job.