Handling Claims in a Healthcare Setting

Course Description:

This training session will help you understand why the most effective way to handle claims is to prevent them. We’ll look at how you can do that, as well as the differences between employment-based claims and insurance claims. We’ll also touch on why it’s important for you, as a healthcare administrator, to be familiar with the laws that protect your facility and your workers.

Why “Handling Claims in a Healthcare Setting” Matters:

Communicate effective policies and procedures to all employees. Be sure to emphasize the safety and security of employees, patients, and visitors.

The best way to handle claims is to try to prevent the circumstances that lead to claims.

Educate all employees—especially executives, supervisors, and managers—so they understand and follow policies.

Key Points:

• The best way to handle claims is to try to prevent the circumstances that lead to them.
• Communicate your organization’s effective policies and procedures to all employees, and educate them on how to follow those policies.
• Take immediate and appropriate action when a claim or complaint is filed.
• Research and adopt best practices for managing claims, and update your policies regularly.