Guest Management

Course Description:

The main objective of this session is to help you improve your guest management skills. By the time the session is over, you will be able to understand the importance of guest management; identify requirements for effective guest management; integrate guest management responsibilities into your job; and assist the organization in managing guests well to ensure satisfaction and loyalty.

Why “Guest Management” Matters:

• Managing guests effectively helps to ensure their satisfaction and loyalty. Loyal customers help keep us in business.
• Everyone in every job has guest management responsibilities.
• During this session, you will learn how to carry out your guest management responsibilities so that you can contribute to the continued success of the organization.

Key Points:

• Effective guest management helps to ensure guest satisfaction and loyalty.
• Everyone in every job has guest management responsibilities.
• Take your guest management responsibilities seriously, and focus your efforts on creating a positive, enjoyable experience for guests.