Confident Supervisor: Difficult Conversations

Course Description:

Supervisors face times when difficult conversations may be necessary. Though the subject matter may vary, the feelings of dread are the same for both the supervisor and the employee receiving the news. This course will arm supervisors with tips and tools to help make difficult conversations more bearable and effective.

Why “Confident Supervisor: Difficult Conversations” Matters:

Like everyone else in an organization, supervisors face times when difficult conversations are necessary. Though the subject matter may vary, the feelings of dread are the same, for both employees receiving the news and the supervisors who must do the dirty work.

Key Points:

At the completion of this module, the participant will be able to:

• Understand that difficult conversations are necessary;
• Pick the appropriate venue in a private setting for these conversations;
• Learn how to set the proper tone and have an accurate and honest message;
• Use respectful and appropriate terms when having difficult conversations